Dispatch
1-3 Business Days
Orders are prepared within 1-3 business days. Each object is inspected before dispatch and packed for transit.
Customer Care / Archive Services
Archive
Services
A compact index for shipping, returns, object care, and order support.
01Shipping & Returns1-3 business day processing. 7-15 business day estimated delivery after dispatch.
02Care GuideKeep dry. Avoid water, perfume, alcohol, chlorine, and abrasive surfaces.
03Order SupportContact the archive with your order number and checkout email.
04ContactFor direct correspondence, social links, and support email.
05Custom GazeCustom products are closed during the opening phase.
06Archive NotesRelease language, material records, and bureau observations.
01 / Movement Record
Shipping & Returns
First Regions
Opening Destinations
United States, Canada, United Kingdom, Australia, and New Zealand are the first countries open for this release.
Transit
7-15 Business Days
Estimated delivery is 7-15 business days after dispatch. Tracking details are sent to the email used at checkout.
Return Window
14 Days After Delivery
Returns and exchanges may be requested within 14 days after delivery. Earrings are eligible only when unworn, unused, and returned in original condition.
02 / Preservation Notes
Care Guide
Material File
Primary Materials
Stainless steel, alloy, resin, acrylic, glass, and synthetic stones. Material composition may vary by object.
Moisture Protocol
Keep Dry
Pupil Bureau jewelry is not waterproof. Avoid water, showering, swimming, perfume, alcohol, chlorine, and abrasive polish.
After Wear
Wipe & Separate
Use a soft dry cloth after wear. Store each piece separately to reduce scratching, pressure, and surface transfer.
Surface Warning
Resin & Acrylic
Do not bend, drop, soak, or expose eye cabochons to heat. Handmade surface variation is part of the object.
03 / Order File
Order Support
Before You Contact
Include The Record.
Please include your order number, checkout email, object name, and a clear description of the issue. For damaged parcels, include packaging and product photos.
Support Email
barc14715042716@outlook.com
Use this support address during the opening phase. We will move to a dedicated help desk as the archive expands.
Email Support04 / Status Record
Custom Gaze
Current Status
Closed For Now.
Custom products are not open during the opening phase. The bureau is currently focused on controlled archive releases.
Next Signal
Observe The Release.
Future custom work may return as a limited archive service once production standards are stable. It will be announced first through the archive and social channels.
View All Objects05 / Observation Files
Archive Notes
File 001
For Those Who Look Twice.
Pupil Bureau is built around a second look: the moment an object becomes stranger, sharper, and harder to dismiss.
File 002
Jewelry For The Unseen.
Our objects are not designed to behave as simple decoration. They are small records of instinct, tension, and attention.
File 003
Continuous Releases.
The archive expands through limited object groups, not seasonal sameness. Each release is classified by form, gaze, and presence.